PLANO, Texas —-Shontaye Edwards spends her day in a gray cubicle at a Bank of America call center in this Dallas suburb. On the other end of the phone line are homeowners —- tense, exasperated and looking for help. They often call with questions …
PLANO, Texas —-Shontaye Edwards spends her day in a gray cubicle at a Bank of America call center in this Dallas suburb. On the other end of the phone line are homeowners —- tense, exasperated and looking for help. They often call with questions …
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